Alex Dias
Activity overview
What to do if your parcel has not been delivered
If the tracking shows that your parcel has been delivered but you are unable to locate it then it is possible that your parcel has been left with a neighbour. Please check with your immediate neigh...
Washing your Prevayl SmartWear
All of your Prevayl garments can go in the wash! We recommend washing your SmartWear at 30 degrees and never tumble dry! Please ensure the Sensor pocket is completely dry before use. Click here for...
Understanding your uploads
On Android devices, once you have completed your workout on the Prevayl app, you may notice that you receive some upload notifications in your phones notification panel.
At the end of each workout...
What is NFC (Near Field Communication)?
NFC or near field communication is a technology that enables you to wirelessly send data with your mobile phone and is often for things like contactless payments. We use this to protect your data a...
Viewing your previous workouts
You can view the recent history of your workouts really easily. These are saved within the profile section of the Prevayl app. Tap at the bottom of the screen to view. Here you can click on indiv...
What are the benefits of having my heart rate monitor built into my clothing?
Incorporating a heart rate monitor into clothing gives you a discreet and comfortable solution to body monitoring with the added bonus that you can keep your wardrobe fresh with of the latest desig...
What to do if your order has arrived damaged
Firstly, we’re so sorry about this, whilst we try our best to avoid this, accidents can happen in transit. If you are concerned about the safety or quality of the product, please get in touch wit...
How do I install the Prevayl app?
The Prevayl App works on both Apple and Android devices and can be downloaded at the links below.
How do I create an account?
As soon as you purchase a Prevayl product an account will be automatically be created for you. Please use the email address you used to complete your purchase to log in to the Prevayl app.
What are "weeks"?
At Prevayl we've set the training week to run from Monday to Sunday. For example if it is Tuesday, "this week" will include the Monday previous, up until the following Sunday, next week will be the...
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