FAQ

Washing your Prevayl SmartWear Understanding your uploads What is NFC (Near Field Communication)? Viewing your previous workouts What are the benefits of having my heart rate monitor built into my clothing? How do I install the Prevayl app? How do I create an account? What are "weeks"? Do I have to create an account to shop with you?  Why does the Prevayl App need location permission?  I've only received part of my order, where is the rest? The Prevayl Guarantee I've placed an order but haven't had a confirmation email? Payments What to do if you can't connect your sensor How do I find out what operating system my mobile device is on? The Prevayl Sensor What to do if your parcel has not been delivered Why is Prevayl SmartWear better than other leading products?  Why Prevayl? Your workout summary Completing your workout Tracking your order Changing your password How do I delete a workout? Can I request a VAT invoice? Do I need a Sensor and a Garment? How often will the Prevayl app be updated Can I use this product outside of the UK? Can I order the items in the bundle individually?