FAQ
Washing your Prevayl SmartWear
Understanding your uploads
What is NFC (Near Field Communication)?
Viewing your previous workouts
What are the benefits of having my heart rate monitor built into my clothing?
How do I install the Prevayl app?
How do I create an account?
What are "weeks"?
Do I have to create an account to shop with you?
Why does the Prevayl App need location permission?
I've only received part of my order, where is the rest?
The Prevayl Guarantee
I've placed an order but haven't had a confirmation email?
Payments
What to do if you can't connect your sensor
How do I find out what operating system my mobile device is on?
The Prevayl Sensor
What to do if your parcel has not been delivered
Why is Prevayl SmartWear better than other leading products?
Why Prevayl?
Your workout summary
Completing your workout
Tracking your order
Changing your password
How do I delete a workout?
Can I request a VAT invoice?
Do I need a Sensor and a Garment?
How often will the Prevayl app be updated
Can I use this product outside of the UK?
Can I order the items in the bundle individually?